Includes bibliographical references and index.

The leadership challenge : becoming master leaders in healthcare organizations -- Leading from the middle out -- Understanding and motivating healthcare employees -- Becoming a highly reliable healthcare provider : the role of leadership -- Leading the value-based organization : championing quality, improving safety -- Leading with vision : competing successfully in healthcare environments -- Achieving sustained commitment to the goals of the healthcare organization -- Healthcare delivery : a community-based perspective -- Patient satisfaction and quality care : the role of leadership communication -- Strategies for maximizing leadership effectiveness in healthcare organizations.

This book defines and clarifies the extraordinary challenges leaders in the health care industry are facing and will continue to confront in the coming years. This text advances a model of leadership that enables executives to steer their organizations through the maze of uncertainty created by legislative, economic, demographic, clinical, information management, and political change. The authors skillfully demonstrate how the transformational demands of leadership can be effectively integrated with the transactional and operational necessities of managing. A Competing Values Framework guides leaders toward an aptitude for assimilating vision development, strategic planning, and operational management. The resource is organized into four distinct sections: competition and commitment; communication and collaboration; community and credibility; as well as coordination and compliance. --