CSU-Carig
A guide to computer user support for help desk & support specialists /
by Beisse, Fred,
Edition statement:Fifth edition. Published by : Course Technology, Cengage Learning, (Australia :) Physical details: xviii, 670 pages : illustrations ; ISBN: 9781133188605.
Subject(s):
Computer technical support.
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Information technology
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Customer services
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Computer technical support.
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Customer services
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Information technology
Year: 2013
| Item type | Location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Books
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General Collection | General Works | 004.0688 B4232 2013 (Not for Overnight) (Browse shelf) | Available | 008801 |
CD-ROM title: HelpSTAR help desk software for A guide to computer user support. 5th ed.
Includes index.
Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..
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