CSU-Carig
Beisse, Fred,
A guide to computer user support for help desk & support specialists / - Fifth edition. - Australia : Course Technology, Cengage Learning, c2013. - xviii, 670 pages : illustrations ; 1 CD-ROM (4 3/4 in.)
CD-ROM title: HelpSTAR help desk software for A guide to computer user support. 5th ed. Includes index.
Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..
9781133188605
Computer technical support.
Information technology
Customer services
Computer technical support.
Customer services
Information technology
004.0688 / B4232 2013
A guide to computer user support for help desk & support specialists / - Fifth edition. - Australia : Course Technology, Cengage Learning, c2013. - xviii, 670 pages : illustrations ; 1 CD-ROM (4 3/4 in.)
CD-ROM title: HelpSTAR help desk software for A guide to computer user support. 5th ed. Includes index.
Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..
9781133188605
Computer technical support.
Information technology
Customer services
Computer technical support.
Customer services
Information technology
004.0688 / B4232 2013