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The service edge : 101 companies that profit from customer care / (Record no. 1481)

000 -LEADER
fixed length control field 00530nam a22001697a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 0452264936
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number Z41 1990
100 ## - MAIN ENTRY--AUTHOR NAME
Personal name Zemke, Ron
245 ## - TITLE STATEMENT
Title The service edge : 101 companies that profit from customer care /
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication New York, New York :
Name of publisher Plume Book,
Year of publication c1990.
300 ## - PHYSICAL DESCRIPTION
Number of Pages xviii, 584 pages ;
Other physical details 24 cm.
500 ## - GENERAL NOTE
General note Includes index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer service – United States.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Service industries – United States – Management.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Schaaf, Dick.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Source of acquisition Permanent Location Date acquired Koha item type Collection code Accession Number Lost status Shelving location Withdrawn status Current Location Full call number
DonationCagayan State University - Carig Library2014-11-28BooksApplied Sciences003632 General Collection Cagayan State University - Carig Library658.812 Z41 1990

Cagayan State University University Library, Carig Campus
Tuguegarao City, Cagayan 3500 | www.csucarig.edu.ph

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