The service edge : 101 companies that profit from customer care / (Record no. 1481)
000 -LEADER | |
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fixed length control field | 00530nam a22001697a 4500 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
ISBN | 0452264936 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
Classification number | 658.812 |
Item number | Z41 1990 |
100 ## - MAIN ENTRY--AUTHOR NAME | |
Personal name | Zemke, Ron |
245 ## - TITLE STATEMENT | |
Title | The service edge : 101 companies that profit from customer care / |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
Place of publication | New York, New York : |
Name of publisher | Plume Book, |
Year of publication | c1990. |
300 ## - PHYSICAL DESCRIPTION | |
Number of Pages | xviii, 584 pages ; |
Other physical details | 24 cm. |
500 ## - GENERAL NOTE | |
General note | Includes index. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | Customer service – United States. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
Topical Term | Service industries – United States – Management. |
700 ## - ADDED ENTRY--PERSONAL NAME | |
Personal name | Schaaf, Dick. |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Koha item type | Books |
Source of acquisition | Permanent Location | Date acquired | Koha item type | Collection code | Accession Number | Lost status | Shelving location | Withdrawn status | Current Location | Full call number |
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Donation | Cagayan State University - Carig Library | 2014-11-28 | Books | Applied Sciences | 003632 | General Collection | Cagayan State University - Carig Library | 658.812 Z41 1990 |