CSU - Carig Campus Learning and Resource Center catalog

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Zemke, Ron

The service edge : 101 companies that profit from customer care / - New York, New York : Plume Book, c1990. - xviii, 584 pages ; 24 cm.

Includes index.

ISBN: 0452264936

Subjects--Topical Terms:
Customer service – United States.
Service industries – United States – Management.

Dewey Class. No.: 658.812 / Z41 1990

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