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Manual for call center agents / (Record no. 1347)

000 -LEADER
fixed length control field 00487nam a22001577a 4500
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
ISBN 9715844073
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number Au927 Au927
100 ## - MAIN ENTRY--AUTHOR NAME
Personal name Aureus, Teresita A.
245 ## - TITLE STATEMENT
Title Manual for call center agents /
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication Quezon City :
Name of publisher C&E Publication,
Year of publication c2005.
300 ## - PHYSICAL DESCRIPTION
Number of Pages 263 pages :
Other physical details illustrations ; 22 cm.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Call centers – Handbooks, manuals, etc.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical Term Customer services – Handbooks, manuals, etc.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Suarez, Cecilia A.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Source of acquisition Permanent Location Date acquired Koha item type Collection code Accession Number Lost status Shelving location Withdrawn status Current Location Full call number
SchoolCagayan State University - Carig Library2014-11-27BooksApplied Sciences003490 General Collection Cagayan State University - Carig Library658.812 Au927 Au927
SchoolCagayan State University - Carig Library2014-11-27BooksApplied Sciences003491 General Collection Cagayan State University - Carig Library658.812 Au927 Au927
SchoolCagayan State University - Carig Library2014-11-27BooksApplied Sciences003492 General Collection Cagayan State University - Carig Library658.812 Au927 Au927
SchoolCagayan State University - Carig Library2014-11-27BooksApplied Sciences003493 General Collection Cagayan State University - Carig Library658.812 Au927 Au927
SchoolCagayan State University - Carig Library2014-11-27BooksApplied Sciences003494 General Collection Cagayan State University - Carig Library658.812 Au927 Au927

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Tuguegarao City, Cagayan 3500 | www.csucarig.edu.ph

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