CSU-Carig
Monitoring, measuring, and managing customer service /
by Goodman, Gary S.
Published by : Jossey-Bass, (San Francisco : ) Physical details: xiii, 166 pages ; 25 cm. ISBN: 0787951390.
Subject(s):
Customer services – Quality control – Handbooks, manuals, etc.
|
Customer services – Evaluation – Handbooks, manuals, etc.
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Customer services – Management – Handbooks, manuals, etc.
Year: 2000
| Item type | Location | Collection | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
Books
|
General Collection | Applied Sciences | 658.812 G622 2000 (Browse shelf) | Available | 003671 |
Includes index.
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